The Business-to-Business-to-Consumer (B2B2C) scenario is becoming of increasing importance in Master Data Management (MDM), Product Information Management (PIM) and Data Quality Management (DQM).
This scenario is usually seen in manufacturing including pharmaceuticals as examined in the post Six MDMographic Stereotypes.
One challenge here is how to extend the capabilities in MDM / PIM / DQM solutions that are build for Business-to-Business (B2B) and Business-to-Consumer (B2C) use cases. Doing B2B2C requires a Multidomain MDM approach with solid PIM and DQM elements either as one solution, a suite of solutions or as a wisely assembled set of best-of-breed solutions.
In the MDM sphere a key challenge with B2B2C is that you probably must encompass more surrounding applications and ensure a 360-degree view of party, location and product entities as they have varying roles with varying purposes at varying times tracked by these applications. You will also need to cover a broader range of data types that goes beyond what is traditionally seen as master data.
In DQM you need data matching capabilities that can identify and compare both real-world persons, organizations and the grey zone of persons in professional roles. You need DQM of a deep hierarchy of location data and you need to profile product data completeness for both professional use cases and consumer use cases.
In PIM the content must be suitable for both the professional audience and the end consumers. The issues in achieving this stretch over having a flexible in-house PIM solution and a comprehensive outbound Product Data Syndication (PDS) setup.
As the middle B in B2B2C supply chains you must have a strategic partnership with your suppliers/vendors with a comprehensive inbound Product Data Syndication (PDS) setup and increasingly also a framework for sharing customer master data taking into account the privacy and confidentiality aspects of this.
This emerging MDM / PIM / DQM scope is also referred to as Multienterprise MDM.
The selection model is based on the context, scope and requirements for your solution.
The solution capabilities considered in the selection process are those of who are:
These two sets of information are compared in a continuously supervised learning algorithm – also known in marketing as machine learning and artificial intelligence (AI).
The outcome is:
This egg is featuring:
When handling party master data about consumers / citizens we can deal with the basic definition of a family, being a group consisting of two parents and their children living together as a unit.
You can build your own company tree describing your customers, suppliers and other business partners. Alternatively or supplementary, you can rely on third party business directories. It is here worth noticing that a national source will only go to the ultimate national mother level while a global source can include the global ultimate mother and thus form larger families.
Sometimes it is also used as a term to define a product with a family of variants below, where variants are the same product produced and kept in stock in different colours, sizes and more.
The Disruptive MDM / PIM / DQM List 